Last updated: May 2026

This Refund Policy applies to all Becky Boom digital products, including downloads, digital files, templates, planners, guides, printable pages, stickers, journals, resources, and any other non-physical items sold through our website.

ALL SALES ARE FINAL

Because our products are digital and can be accessed immediately after purchase, all sales are final once your order is confirmed and access or download has been provided.

We do not offer refunds, returns, or exchanges for digital products due to change of mind or accidental purchase, except where required by law or as set out in this policy.

WHEN WE WILL HELP

Even though we do not offer refunds as a general rule, we always aim to be fair.

You may be eligible for support, replacement access, or, in limited cases, a refund if one of the following applies:

- Duplicate purchase: You accidentally purchased the same product more than once.

- Payment error: You were charged incorrectly due to a system or payment error.

- Access issue: You cannot access your files due to a delivery problem on our side, and we cannot resolve it within a reasonable timeframe.

- Major product fault: The file is materially defective, corrupted, or unusable, and we cannot provide a working replacement.

If any of the above applies, please contact us and we will review the issue.

WHAT IS NOT REFUNDABLE

Refunds are not provided for:

- Change of mind

- Not using or downloading the product

- Accidentally purchasing the wrong product

- Finding a similar product elsewhere

- Deciding the product is no longer needed

- Lack of results, as digital products rely on your individual use, consistency, and context

- Incompatibility with your device, app, printer, or software where the product requirements were clearly stated before purchase

- Issues caused by not reading the product description, file type, or delivery information before purchasing

DOWNLOAD AND ACCESS ISSUES

If you have trouble downloading or accessing your purchase, please contact us at:

hello@beckyboom.com

We will do our best to help you access the product as quickly as possible.

If your file is corrupted or defective, we may provide replacement access or a corrected file.

If we cannot resolve a genuine access issue or major file fault within a reasonable timeframe, we may offer a refund where appropriate.

HOW TO REQUEST HELP

To request help, please email us at:

hello@beckyboom.com

Please include:

- Your order number, if available

- The email address used for the purchase

- The product name

- A short description of the issue

- Screenshots or screen recordings, if helpful

We may ask a few quick questions so we can understand and resolve the issue faster.

PROCESSING APPROVED REFUNDS

If a refund is approved, it will usually be processed back to the original payment method.

Refund processing times may vary depending on your bank, card provider, payment processor, or financial institution.

CONSUMER RIGHTS

This policy does not limit any rights you may have under applicable consumer protection laws in your country or region, where those rights cannot legally be excluded, restricted, or modified.

If applicable consumer laws require us to provide a remedy, we will comply with those laws.

CHARGEBACKS

If you have an issue with your purchase, please contact us first so we can help.

Unresolved chargebacks or payment disputes may result in temporary or permanent loss of access to the purchased product while the matter is reviewed.

We reserve the right to provide relevant order, access, delivery, download, and communication records to the payment provider if a chargeback or payment dispute is opened.

QUESTIONS

If you have any questions about this Refund Policy, please contact us at:

hello@beckyboom.com